Club Manila East Reviewed for the 2nd Time

As promised to those who read my post about my family spending an overnight stay at Club Manila East , here is my review of the resort. It was actually our second time to be at Club Manila East in Taytay Rizal  and that was a year ago when we celebrated my daughter's third birthday. So my review will actually be based on our first and second experience to be in this resort.

1. Multi-cabs are now available at the main gate for guests who have no personal vehicles. Fare is Php8.00 per head. All vehicles are welcome to pass through except tricycle. Guard will let it through if all of its passengers will be inside the resort to make sure it is not a service vehicle. So how come taxi cabs are allowed and not tricycles? (Discrimination?!)

                                                  before                                          recently

2. Before, we transacted our business by the booth beside the main entrance of the resort. But last Saturday, we were redirected to their lobby and we checked-in there. We were actually clueless of that lobby because we didn't saw it last year. But in fairness, it was nice and comfy, with air-conditioned and big rattan-made sofas for their guests.

3. Before going to our room in Dona Luz Villa, we inflated my daughter's kiddie float. There's no one around to help and you have to inflate your stuff alone. That was actually fine but they could have at least provided working tools for it. Hubby took some time to finish because there was no handle with the thing he was using. 

4. When we got inside our room, I immediately noticed the difference with their kitchen. Before we had a glass table and nice chairs but now it was replaced by this cheap-looking mono-block table. Aside from that, few hours since we got in there, the air-con was still not that cool despite of placing it in the coolest settings.

                                                  recently                                          before

5. They lack of complimentary slippers and rags inside their hotel rooms considering we paid Php3,300 for their Dona Luz Villa room. We actually noticed that last year and just let it pass. But now, I couldn't help to blurt it out. We have no choice then but to use their provided towels as rags and placed it just outside their bathroom or else our kids will slip because of wet floor. Hubby just asked for another set of towels and comforters. Oh and speaking of bathroom, their bath tub was useless because it can't be filled because the cap was missing.  We didn't bothered to call their service then because our children were much interested in swimming in the pool anyway.

6. My kids wanted to try their kayak but hubby didn't allowed them for one big reason: they don't provide life vest! And I believe it should be a "must" that they provide one for every person who will ride in there. (check out their website and you can see from their gallery that life vests are nowhere to be seen).

7. We brought our laptop since we knew CME is a Wi-Fi Free Zone. But unfortunately, when I called in the reception to ask for their password and got it, I got connected but couldn't surf at all. From my laptop I can see the "Local Only" when I checked the internet connectivity. I called again if their Wi-Fi is working and the girl on the other line said that signal is only strong within their lobby and asked where am I. I said I'm at Dona Luza Villa and she said unfortunately some guests actually can't access the net from that range. So, why don't they do something about that since it was a complain long before by other guests??!

8. Where's the place's name? CME should be a pride of Taytay Rizal so where was it?

                                                before                                                 recently

Disclaimer: This post is not to degrade or give a bad reputation to Club Manila East. My family and I enjoyed our stay here and I think my opinion on everything I enumerated, if someone from CME could read it can actually help in improving their services more for the benefit of their guests and their business as well.